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        <title>StudNet Bonn - en:support</title>
        <description>StudNet</description>
        <link>http://stw-bonn.de/</link>
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       <dc:date>2026-04-27T07:08:53+00:00</dc:date>
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        <title>StudNet Bonn</title>
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        <dc:date>2026-01-14T15:47:09+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>Network socket lock</title>
        <link>http://stw-bonn.de/en/support/blocked?rev=1768405629&amp;do=diff</link>
        <description>Network socket lock

If it is detected, that one of the connected devices causes a system incident, the network socket gets blocked.

In order to unlock the network socket, you need to resolve the cause for the network socket lock first.



Possible lock reasons:</description>
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        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>Failure report</title>
        <link>http://stw-bonn.de/en/support/failurereport?rev=1768405629&amp;do=diff</link>
        <description>Failure report

In rare cases it might happen, that the network socket is broken. In such a case a failure on a single network sockets can be reported by submitting a failure report.

The following things should be checked first:

	*  the used network cable should be a cable of</description>
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        <dc:date>2026-01-14T15:47:09+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>FAQs - Frequently asked questions</title>
        <link>http://stw-bonn.de/en/support/faqs?rev=1768405629&amp;do=diff</link>
        <description>FAQs - Frequently asked questions

Setup and Support

	*  How do I set up the Internet connection?
	*  Who can be contacted, if additional help is needed?

Connection errors

	*  My Internet connection does not work (anymore). What can I do?
	*  The link LED on the computer is not in state &quot;on&quot; (green).
	*  The Internet connection is slow. Why?

Using a wifi router

	*  What is important when using a wifi router?
	*  How to set up a recommended wifi router?
	*  The wifi router does not connect t…</description>
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        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>E-mail support</title>
        <link>http://stw-bonn.de/en/support/netadmin?rev=1768405629&amp;do=diff</link>
        <description>E-mail support

If you send an e-mail concerning a problem with the Internet connection, please always include the following information, so that we can help efficiently:

	*   always include the network configuration (see below)
	*  detailed error description with full error message</description>
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        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>Network cable</title>
        <link>http://stw-bonn.de/en/support/networkcable?rev=1768405629&amp;do=diff</link>
        <description>Network cable

Network cable which are not at least Cat 5e FTP or better do NOT fulfill the requirements of the network standard of GBit ethernet of the .

In many cases such substandard network cable cause problems like slow network connection or disconnects.
Often those problems do only occur after some time, so that localizing the network cable as cause for the problem is rather difficult.</description>
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        <dc:date>2026-01-14T15:47:09+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>Passwordless authentication</title>
        <link>http://stw-bonn.de/en/support/passwordless?rev=1768405629&amp;do=diff</link>
        <description>Passwordless authentication

Netstat website access

Passwordless authentication on  is possible if the access is carried out from the network socket of one&#039;s own room in cases where the network socket can be identified unequivocally and matched to the user.</description>
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        <dc:date>2026-01-14T15:47:09+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>Prepaid account</title>
        <link>http://stw-bonn.de/en/support/prepaid?rev=1768405629&amp;do=diff</link>
        <description>Prepaid account

Additional data volume can be purchased through the  prepaid account. This can be done via PayPal.

Additional purchased data volume, which has not been used, will be transferred to the following month. If relocating or moving out the data volume credit will expire. A refund is not possible.</description>
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        <dc:date>2026-01-14T15:47:09+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>Password reset</title>
        <link>http://stw-bonn.de/en/support/reset?rev=1768405629&amp;do=diff</link>
        <description>Password reset

If you forgot your password, there are several options in which you can reset your account online.

All options and their respective requirements below:





After reset a new registration is possible where you can set a new password. The user ID remains the same and will be displayed during the sign up process.</description>
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        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>Network security</title>
        <link>http://stw-bonn.de/en/support/security?rev=1768405629&amp;do=diff</link>
        <description>Network security

Unfortunately it can happen, that computers get infected with malware (virus, trojans) within our network.
In addition to using a firewall and antivirus software, you should incorporate security principles to minimize the risk of your own computer getting infected or of data getting stolen or destroyed.</description>
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        <dc:date>2026-01-14T15:47:09+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>Data volume</title>
        <link>http://stw-bonn.de/en/support/traffic?rev=1768405629&amp;do=diff</link>
        <description>Data volume

The  is a highspeed network. Each network socket connected to the fibre backbone is much faster than a standard DSL socket.
Due to this a single user can cause very high data volume traffic within a short period of time.

Each user connected to the fibre backbone has a data volume of</description>
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        <dc:date>2026-01-14T15:47:09+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>Compatible routers</title>
        <link>http://stw-bonn.de/en/support/wlan_router_list?rev=1768405629&amp;do=diff</link>
        <description>Compatible routers

We cannot provide any support for non-listed wifi routers. In addition we cannot guarantee proper function in our network.

TP-Link Wifi 6 router

	*  ✅ simple setup
	*  ✅ GBit uplink
	*  ✅ newest Wifi 6 standard
	*  ✅ cheapest Wifi 6 router</description>
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