If you send an e-mail concerning a problem with the Internet connection, please always include the following information, so that we can help efficiently:
always include the network configuration (see below)
detailed error description with full error message (if possible including screenshots)
photo of the used network cable (print on cable and picture of the connector)
full name
address (street, building number and city)
room number
number on the network socket (if available)
user name of Internet connection (user ID of StudNet account) (if known)
time of the problem (ex: 03/28/2011 at 18:37:23)