FAQs - Frequently asked questions

Setup and Support

How do I set up the Internet connection?
Who can be contacted, if additional help is needed?

Connection errors

My Internet connection does not work (anymore). What can I do?
The link LED on the computer is not in state "on" (green).
The Internet connection is slow. Why?
The Internet connection is terminated within a short period of time and must be restarted.

Using a wifi router

What is important when using a wifi router?
How to set up a recommended wifi router?
The wifi router does not connect to the network. Setup correct?
The wifi connection speed is very slow and there a lots of disconnects.

Password

I cannot remember my password.
What is my "Personenkennziffer"?
What is my user name?

Data volume

How many data volume can be used each month?
How many data volume have I already used up?
How many data volume can I still use this month?
How can I purchase additional data volume?