StudNetBonn
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Gather data for support

This is what support needs to diagnose your connection without back-and-forth.

You can reach support by email or on Telegram. To help you quickly, they need this in every message:

Who you are

  • your full name (main tenant and sub-tenant, if there is one)
  • address (street, number, city) and room number
  • your StudNet username, if known

What is happening

  • a precise description of the problem, including the full error message (a screenshot if possible)
  • when the problem occurred (e.g. 28 March 2024, 6:37 pm)
  • a photo of the network cable you're using (the label/type printed on it, and the plug)
  • the label on the wall socket, if there is one
  • your network configuration – see below

Windows

  1. Open Command Prompt

    Press Windows key + R, type cmd and press Enter.

  2. Write the network configuration to a file

    Type exactly this line and press Enter:

    ipconfig /all > "%userprofile%\netzwerk.txt"

    Nothing is printed – that's correct, the output is in the file now.

  3. Show the file and send it

    Type this line and press Enter:

    explorer /select,"%userprofile%\netzwerk.txt"

    Explorer opens with netzwerk.txt selected. Attach it to your message to support.

macOS and Linux

Open a terminal and type the line for your system. It collects everything support needs in the file netzwerk.txt in your home folder.

macOS:

(ifconfig; netstat -nr -f inet; scutil --dns) > ~/netzwerk.txt

open -R ~/netzwerk.txt shows you the file in Finder.

Linux:

(ip a; ip route; cat /etc/resolv.conf) > ~/netzwerk.txt

Attach the file to your message to support — by email to netadmin@stw-bonn.de or on Telegram.

Wi-Fi router

If a Wi-Fi router sits between your device and the wall socket and can't connect to the internet, support needs two screenshots from your router's configuration interface:

  • the router's status page (shows whether the WAN connection is up at all)
  • the router's WAN/internet settings page (shows the connection type in use)

You can reach the configuration interface via the address printed on the back of the router or in its manual (often http://tplinkwifi.net or an IP address such as 192.168.0.1). Login credentials are also printed on the back, unless you've changed them.