FAQs - Frequently asked questions Setup and Support How do I set up the Internet connection? Who can be contacted, if additional help is needed? Connection errors My Internet connection does not work (anymore). What can I do? The link LED on the computer is not in state "on" (green). The Internet connection is slow. Why? The Internet connection is terminated within a short period of time and must be restarted. Using a wifi router What is important when using a wifi router? How to set up a recommended wifi router? The wifi router does not connect to the network. Setup correct? The wifi connection speed is very slow and there a lots of disconnects. Password I cannot remember my password. What is my "Personenkennziffer"? What is my user name? Data volume How many data volume can be used each month? How many data volume have I already used up? How many data volume can I still use this month? How can I purchase additional data volume?