Send configuration TP-Link

The output must be created when the device is connected to the network socket and the problem is existent. If you create the output when the device is connected to another network connection, this does not help to diagnose the problem concerning your connection.

Please follow these steps:

  • connect the device in question to the network socket in your room
  • create the output according to instructions below
  • mail the network configuration to the e-mail support
 

Create screenshots

If you have access to the configuration website, create the following screenshots:

Network -> WAN


Status

Please send the screenshots with all other additional needed information via e-mail to the technical support.